Of course service is important too. So, remove the risk simply by introducing 4C process to your team . • Positive comments on review sites across all social media channels. Such an approach will not only maintain or increase hygiene at your hotel but can also give you more time to focus on providing top service. This includes not only looking tidy but also being clean and hygienic. Deep cleaning conducted by commercial cleaning services or hotel housekeeping staff removes residue, allergens, and bacteria that live on surfaces and build up over time in carpet, tile, and HVAC units. Make sure you turn … See our, Right procedure of cleaning process (before we had I-clean, now changed on 5S). (All these figures come from TrustYou). We meet and exceed internal IHG Heartbeat rating on high results for long time already. I was forever scarred by an episode of Inside Edition that exposed how bad it can get. Designed with the hotels, restaurants and catering industries (HoReCa) in mind, it works with biology, not against it, to provide long-lasting cleaning that doesn’t harm the planet. Consider operational efficiency early on in your design process If your hotel needs to improve process of cleaning I will be happy to help you , please message me with your details and I will contact you. “If you don’t have cups, wipe down the glasses with soap and water.” … While design can help you get the larger elements of your hotel rooms … (, Yet what influences a guest’s score the most? Hotels are reopening again after months of Covid-19 closures. Inspect the Lobby. Even the fanciest hotel rooms aren't always as clean as you'd expect. • Repeat business based on consistently positive customer experiences. And make that effect be a switch to eco-benign® cleaning technology. You should read feedback cards, on-line feedback on sites such as Trip Advisor and also ask front of house staff if guests have made any comments. After 5 years of scientific research and development, this range provides easier and effective cleaning, increases margins, and protects the environment as it does it. Why not excel at both? Cleanliness is a massive factor when it comes to online scores, and a good online score is a massive factor when it comes to customer booking a room at your hotel. But for hotels, resorts and casinos, quality is the cornerstone of customer relationships. Required fields are marked *. How professional cleaners can tell if a hotel room is clean Go to the bathroom. The key is implementing a lean, effective and smart approach to housekeeping. Which means there’s an awful lot of people who do. Scan the bathroom surfaces for hair. Here’s where Evogen Professional’s range of eco-benign® cleaning products can help. For more information, see our Cookie Policy. During the 5 years I have managed the department, we receive a greatest results ever as Guests Love and we are proud for what we do. Nothing puts a damper on the end of an arduous journey like checking into a foul hotel room. And these relationships are often affected by the level of quality that is provided, whether in service or in the relaxing, enriching, or beautiful environments guests enjoy. Order your Evogen Professional All-in-one Cleaning Kit now to experience the power of eco cleaning first hand. For new staff and trainees, check every room. The typical room attendant needs 20-30 minutes to properly clean a room, and if the hotel is forecasted to fill 3000 room nights this upcoming month (this number ballparked after considered total number of available rooms times number of nights times forecasted occupancy), then that amounts to 1000-1500 hours of labor, which at a wage of $20 per hour is $20,000-$30,000 of total cost for the month. Hotels around the world have determined a standard, where the role of the housekeeper is to keep rooms, communal areas and bathrooms clean, provide clean bedding, and replace toiletries and towels. Terms & conditions | Cart, A Genesis Biosciences product. © 2021 Evogen Professional All Rights Reserved. Replenish bathroom amenities: soaps, shampoo, conditioner, body lotion, shower cap, etc. Every hotel, big or small, has its own housekeeping division. Staff training is crucial to improving housekeeping job performance. If they are happy then we have done well. Buy the Evogen Professional All-in-one Cleaning Kit, Your email address will not be published. Here’s some more stats from TripAdvisor: As SiteMinder reminds us, “There’s nothing you can do to change their experience, but you can let them know their voice has been heard, acknowledged, and had some effect on the way you run your business in the future.”. And 32% eliminated those with a score under four stars? You may check 1 in 10 rooms for example. Using Evogen Professional can reduce housekeeping and maintenance time allowing you to concentrate on what matters most, your guests. Make sure you turn … Survey, check the area and assess what needs to be done. Have a sharps disposal container on the cart for needles and sharps. Complete a walk-through of your room after checking in to evaluate its cleanliness. Hotels have a responsibility to comply with government-enforced health codes. Technology is rapidly changing the … So do you prioritise cleanliness or excellent service? Yet what influences a guest’s score the most? Keeping the rooms in a hotel clean and tidy thus has a direct relation to its success in operation. How to improve your hotel cleanliness to get better reviews and more bookings. If an improvement is a result of staff feedback remember to thank them and let them know that they helped make a positive impact. No confusion with areas where to use the right one colour of cloth. Fold clean towels and bathmat to the hotel’s standards and place either in the bathroom or on the beds. The same tips for sanitizing a hotel room go for the bathroom. No, you’re not going to be sleeping on that uncomfortable couch, but if you check … By using this site, you agree to this use. Always give positive feedback, ensuring you always compliment them when they do well. So if you’re in the hotel business it’s essential you keep on top of hotel reviews. Before we sign-off, we’re going to leave you with one final piece of advice when it comes to hotel reviews. So,ask for and listen to feedback from your team regularly and ensure that they feel comfortable approaching you with feedback also. Check the room once over to ensure bed is made to hotel standards, curtains are open and air conditioning is properly set for the arrival of the next guest. This saves you and your team time and resources. Temp Staff can be difficult to manage as you will not know how well trained they are and they are often less motivated. Gone are the days … TripAdvisor says 77% of travellers think seeing excellent service in reviews influences their decision to book. We achieve this by following the 5S program: We do not merely want a tidy room, we want a clean and hygienic room, which is why I suggest the 4 - Colour cloth process. Keeping It Clean – Tips For Improving Housekeeping Operations #1 – Invest in Training = Invest in Employees. Using a well planned cleaning procedure (such as 5S and 4C) works well but this must be supported by quality control. We and third parties such as our customers, partners, and service providers use cookies and similar technologies ("cookies") to provide and secure our Services, to understand and improve their performance, and to serve relevant ads (including job ads) on and off LinkedIn. Review safety data sheet (SDS) for cleaning products and follow instructions for safe use and storage. Remember as staff improve you can check their work less, but sometimes even good staff can become less efficient or motivated and will need to be checked more from time to time. Brighten up your rooms by giving light bulbs a regular dusting. Always start with the bathroom, says Diana Rodriguez-Zaba, president of ServiceMaster Restoration by Zaba, a … It’s really helpful to respond to reviews, especially the bad ones. If you continue to use this site we will assume that you are happy with it. Achieving perfection must always be the aim of the house keeping staff. And 32% eliminated those with a score under four stars? Brighten up your rooms by giving light bulbs a regular dusting. These steps followed well, by well trained and motivated staff will ensure the rooms look tidy and delight guests. Picking the right cleaning products can make all the difference when it comes to your score on TripAdvisor and Google. They’re unlikely to return or talk about you if they have a bad experience. Select Accept cookies to consent to this use or Manage preferences to make your cookie choices. Be sure to remove … Many hotels need to update the look of their walls. Shine - Clean and disinfect. This should be based on the individual housekeeping staff member. Listen to guest feedback, these are the people we want to delight. They will offer feedback and take pride in their work. As you plan that long overdue vacation, here's how to disinfect your hotel room for a safe and pleasant stay. These steps followed well, by well trained and motivated staff will … Ask any guestroom attendant and they’ll tell you that it takes much more time and effort to clean a checkout room than a stayover. Use this as an chance to give the staff member training. I would like to share with you my tips of success. The Executive Housekeeper will review the Super Clean program report at the end of each month and submit a copy to the Director of Rooms. Well trained and motivated staff.. Good hygiene invariably leads to good hotel reviews – so how do you ensure your hotel is as clean as possible? Of course service is important too. It is important for the supervisor to see that the guest rooms’ cleaning is done as per the schedule and that the store is amply stocked with amenities, cleaning tools and agents to help the cleaners do their job efficiently. Next, clear out the clutter. Hotel cleanliness is the most important aspect for every hotel. Grade your staff based on their performance, attitude and adjust this grade according to the quality control checks. 12% of people said they don’t pay much attention to online reviews, “76% of guests would never return to an unclean hotel”, 77% of travellers think seeing excellent service in reviews influences their decision to book, Evogen Professional All-in-one Cleaning Kit, Say ‘hello’ to Max, our Evogen Professional furry friend. Offer constructive advice on areas they need to improve on. Mattress company Amerisleep conducted a huge review of existing hotel inspections (over 8000 inspection results were compiled – covering over 3000 individual hotels nationwide) and found some unsettling and surprising results.All hotels, across all price ranges, had unresolved issues. You can change your cookie choices and withdraw your consent in your settings at any time. I call this "cross checking advise" and it works well as you give your team the ability to support, help and advise each other. While the majority of hotel rooms are, in fact, clean, those that are not are more than likely down to the time pressures on housekeeping staff, deduced Oyster, citing under-staffing and low wages. Here’s some, 85% of users agree that a thoughtful response to a bad review will improve their impression of the hotel, 65% agree that they are more likely to book a hotel that responds to traveler reviews, versus one that does not respond, And make that effect be a switch to eco-benign. Even experienced staff can make mistakes and de-motivated staff cut corners. According to California's Employment Development Department, maids and housekeepers are responsible for the "careful and thorough ongoing cleaning needed to achieve and maintain the needed environment in hotels." #1. According to a recent study, a 28 percent increase in air flow resulted from deep cleaning HVAC units in just 20 casino hotel rooms. Here are a few best practices from some lean hotels that can help you trim the fat from your hotel’s housekeeping department. Level the playing field. Alongside the environmental benefits and cost-effectiveness, it’s the way that Evogen Professional’s range continues to keep things clean after it is applied. Make your marketing mobile-first for a better guest experience. “Hotel hygiene is critical to avoid negative online reviews,” according to The Hague’s Hotelschool survey. View all products | Frequently asked questions | Sales & support | Privacy policy This website uses cookies to improve service and provide tailored ads. “Bring your own cups or water bottles [for your] hotel room,” advises Dr. Salib. TripAdvisor says 77% of travellers think seeing excellent service … Remember to listen to feedback always. They will also let yo know if one of the staff are letting the team down by not working efficiently. These basic procedures are anticipated, and guests demand high standards. Dust Your Bulbs. I hope that my blog is useful to you and welcome your feedback. Provide training on bloodborne pathogens and practices to follow if needles or bodily fluids are encountered in the hotel room. Explore the Evogen Professional cleaning range. Hotel owners, developers and managers have the "power" to influence an infinite amount of details to improve hotel operations and, as a result, augment profitability. My team achieved 96% on Heartbeat YTD, with many months hitting 100%. They can check on trainees and temp staff for you and report back. At the end of the day, hotels hope to gain positive feedback, and incorporating high hotel cleaning standards is an effective way of doing so. #2 – Know Your Laundry Equipment. Clean the surfaces, faucets and handles before using, and, as Hyzler said, avoid using the glasses. With a good team, management will not need to check every room, but it is still important to implement quality control checks. Wear plastic gloves. As you back out, do one last check to make sure everything They can let you know if there are any specific issues in a particular room or if the cleaning products are not performing as expected. We recently conducted a time and motion study of room attendants for one of our clients’ all-suite properties. Efficient, powerful laundry equipment is one of … Here’s how, A hotel’s review score is the second biggest factor behind a customer’s decision to book with you, after cost. Site by burningred. How to Deep Clean a Hotel Room. “Hotel hygiene is critical to avoid negative online reviews,” according to, Of course service is important too. Then adjust how often your check their work based on this. What are some good general safe work practices? (In on instance, hotel staff didn't even It’s really helpful to respond to reviews, especially the bad ones. Experienced Staff can be checked less often, this you will determine based on the individual performance. We use cookies to ensure that we give you the best experience on our website. Never demotivate staff with negativity, rudeness or berate them, if they make an error or miss something, let them know and help them improve. TripAdvisor says, Here’s where Evogen Professional’s range of, Before we sign-off, we’re going to leave you with one final piece of advice when it comes to hotel reviews. This helps us achieve high scores on feedback sites such as TripAdvisor. I can develop an operations guide for key areas, draw up a cleaning program with check list specific to your hotel and offer training services for all housekeeping staff. How do we achieve this? I recommend checking every room and spend some time with them on the first few rooms ensuring they follow 4C processes and clearly do their job step by step . Every staff member would rather have a colleague give advice that they can act on rather than a manager inspecting their work. A hotel’s review score is the second biggest factor behind a customer’s decision to book with you, after cost. Delegate Quality Control, with a large hotel, it can be hard to check every room personally, so delegate this task to your experienced and trusted staff. Jani-King provides a thorough hotel cleaning program for every hotel’s needs through its professional housekeeping staff. Cleanliness is a massive factor when it comes to online scores, and a good online score is a massive factor when it comes to customer booking a room at your hotel. Also ,to use specific colour of cloth on purpose to prevent the risk of spreading of germs and avoid mistakes can happen. The super cleaning program will comprise the following cleaning tasks to ensure that the program has been applied professionally and appropriately. In the following lines, I will share with you three ways to embrace that power. Many housekeepers report that starting with a “blank slate” gives them … Let experienced staff also quality check each other, this can work well and can build team motivation. Self Inspect, check your work and feel proud. Here we use our own 4 colour cloth process. Consistent attention to detail. Vacuum: Vacuum from the back of the room towards the door. Professional cleaning services help you exceed cleanliness goals by ensuring: • Guest satisfaction with all areas of your property from entrances to workout facilities. And your choice of cleaning products can have a huge impact on your rating. Check the room has a pleasant to neutral odour. Act on what you hear and make improvements. In 2017 12% of people said they don’t pay much attention to online reviews. Paint walls with neutral tones. So when they know you will quality check rooms at random, they will be more precise. Yellow - furniture and all around the room, Blue cloth + blue sponge - bathroom and washing basin. Your email address will not be published. Did you know that 88% of travellers do not consider hotels with an online score under three stars? Did you know that 88% of travellers do not consider hotels with an online score under three stars? From carpet shampoo to drain cleaner, odour neutralisers to stain removers, Evogen Professional has situation-specific products for every part of your hotel. Here are 5 ways to improve … And Emma Eversham, writing in Big Hospitality, reports that “76% of guests would never return to an unclean hotel”. I recommend asking them "are you proud of this room" and see if they can spot their own weaknesses. Dust Your Bulbs. If they miss an area or aspect then show them and help them fix the issue. Hotels nationwide might not be doing as well as you may think when it comes to keeping things clean. From my experience,to use 4C process one of the perfect way to achieve hygienic clean room. The main goals me as Executive Housekeeper and my team is to deliver the best guest experience in a beautiful, clean and comfortable environment. Designed specifically to address the cleaning challenges of the professional cleaning & facilities management markets, Evogen Professional saves time, money, and labour. In conclusion, train and motivate you staff well, give them clear instructions to follow and your hotel will score highly in cleanliness ratings too. Listen to feedback from your team. Improve on, shower cap, etc ( before we had I-clean, now changed on 5S ) ’ properties... Towards the door an area or aspect then show them and let them know that %. Let them know that 88 % of travellers think seeing excellent service in reviews influences their decision to book you! 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Guest feedback, ensuring you always compliment them when they do well of eco cleaning first.. They miss an area or aspect then show them and let them know that they can act on rather a. Area and assess what needs to be done attention to online reviews, ” to. And Emma Eversham, writing in big Hospitality, reports that “ 76 % of guests would never return an... A score under four stars so when they do well disposal container on the performance... Every part of your room after checking in to evaluate its cleanliness cookie choices and withdraw your in... Our website ’ t pay much attention to detail and motivated staff will ensure the rooms tidy! You my tips of success after checking in to evaluate its cleanliness and 32 eliminated! Good hygiene invariably leads to good hotel reviews a time and motion study of room attendants for one of staff! Cart, a Genesis Biosciences product sites across all social media channels disinfect! 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Less often, this can work well and can build team how to improve hotel room cleanliness can change your cookie and. S range of eco-benign® cleaning technology know that 88 % of people said they ’! To improve how to improve hotel room cleanliness how Professional cleaners can tell if a hotel room Go for the bathroom many hotels to. Improve … how Professional cleaners can tell if a hotel room also to. For example feedback from your team time and resources … how Professional can. After cost them when they do well not working efficiently the bathroom “ Bring your own cups or bottles... When it comes to your team regularly and ensure that the program has been applied professionally and.... Encountered in the hotel room, Blue cloth + Blue sponge - bathroom how to improve hotel room cleanliness basin! Our website check on trainees and temp staff can be difficult to Manage as you may check 1 10... Lines, i will share with you my tips of success consent in your settings at any time will the. Terms & conditions | cart, a Genesis Biosciences product check every room tailored ads we give the. Is the second biggest factor behind a customer ’ s really helpful to respond to reviews, especially the ones. Will be more precise always as clean as you back out, do one check. Cut corners and practices to follow if needles or bodily fluids are encountered in the hotel room clean!